VOICE OF CUSTOMER
NPS = The Promoter Score
The Net Promoter Score can be calculated by asking the customer just one question: Based on your experience, would you recommend our product / service / company to family, friends or colleagues? The customer will indicate a (score) between 0 and 10.
VOICE OF EMPLOYEE
eNPS = Employee NPS
The Employee Net Promoter Score, or eNPS, or Employee NPS, is a KPI used to measure Employee Engagement and to be specific the loyalty of employees to a company. The eNPS is directly correlated to an employee's short-term intentions.
VOICE OF BUSIINESS
Real-time insight into processes
No more waiting for audit results. By digitizing quality measurements, you always have real-time insight into all measurements and checks. Which means you can really check the status whenever you want.
What is in our tool box?
Extensive experience in organization management
A solid marketing & sales team
Creative IT knowledge
Best software for collecting and presenting data